Shipping policy

All personalised orders are processed within 7-14 business days excluding shipping (additional 2-3 business days). If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 

We offer free domestic shipping for orders above SGD 85.

Shipping charges for your order will be calculated and displayed at checkout. 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

SunnyLoft is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages / Losses

If you find a parcel is damaged in-transit or lost in-transit, get in touch with our customer service at hello@sunnyloftsg.com

Please save all packaging materials and damaged goods and attach clear photos of the damage or defect  in your email together with your order number and we will get back to you within 1-3 business days. 

We will not be able to accept returns or refunds if the item is used or not in its original packaging with tag still on.

Customer Service

For all customer service enquiries, please email us at hello@sunnyloftsg.com